COCO by Zara Shahjahan | Prints 2025 | Nora-8A

At Elora, we know how exciting it is to receive your orders! We're committed to packing your items with care and using reliable delivery services to ensure they arrive in perfect condition and on time.

Shipping Costs

Orders Under ₹1499: For orders less than ₹1499, we charge a small shipping fee of ₹99. This helps us cover the cost of packing and sending your items.

Orde ₹1500 and Above: If your order totals ₹1500 or more, you'll enjoy free standard shipping! It's our way of saying thank you for choosing Elora.

No Shipping on Sundays and Holidays: We don't ship orders on Sundays or public holidays. Any orders placed during these times will be shipped on the next business day.

Important Note: Once we hand your package over to the delivery company, the delivery time is in their hands. We do our best to get it to them quickly, but we can't control their delivery schedule.

Keeping Track of Your Order

Tracking Number: As soon as your order is shipped, we'll send you a tracking number by email and WhatsApp.

You can use this tracking number to follow your package's journey on the delivery company's website.

Shipping Timeline

Shipping Days: We ship orders Monday through Saturday, excluding Sundays and public holidays.

Processing Time: Most orders are processed and shipped within 1-2 business days. During busy sale periods, it may take 2-3 business days.

Delivery Time After Shipping: After your order is shipped, it usually arrives within 5-7 business days.

Correct Address and Contact Information: Please make sure your shipping address is accurate and complete. We will deliver your package to the address you provide at checkout.

What to Do If Your Package Gets Lost

Report Missing Packages Quickly: If your package doesn't arrive when you expect it, please let us know within 24 hours of the expected delivery date.

Investigating Process: We'll work with the delivery company to find out what happened. (Please note that we cannot investigate if it has been more than 24 hours since the courier marked the item as delivered).

It may take 10-15 days to complete the investigation.

Refunds: If the delivery company confirms that your package is lost, we will issue a full refund.

Dealing with Damaged Items

Don't Accept Damaged Packages: If your package arrives damaged or tampered with, please refuse delivery and return it to the delivery person.

Contact Us Immediately: Please let us know right away by emailing us at hello@elora.fashion or sending us a message on WhatsApp

Delivery Responsibilities and Potential Issues

Incorrect Addresses or Missed Deliveries: We are not responsible for packages that cannot be delivered due to incorrect addresses or missed delivery attempts.

Weather and Holiday Delays: We are also not responsible for delays caused by bad weather or busy holiday seasons.

What Happens If Your Package Is Returned to Us?

Reshipping Fee: If your package is returned to us because it couldn't be delivered, you'll need to pay a reshipping fee of ₹99 to have it sent again.

Return Costs: Returned packages cost us money, so we ask that you please keep an eye on your tracking information and let us know if you have any delivery problems.

Important Things to Remember

Delivery Times Are Estimates: Please remember that delivery times are estimates and may vary.

If you have any questions or concerns about your order, please don't hesitate to contact us. We're here to help

At Elora, we want you to be absolutely delighted with your jewellery. We understand that sometimes, things might not go exactly as planned, and we're here to help!

All Sales Are Final: We focus on exchanges because we believe in the quality of our jewellery. We don't offer refunds or returns for change of mind. Please take your time to choose your pieces carefully, as all sales are considered final.

Defective or Incorrect Items

If you receive a damaged item or the wrong item, we'll gladly exchange it for the correct one.

Please notify us within 2 days of receiving your order. This allows us to address the issue quickly.

We cannot offer exchanges for these items after 2 days.

Provide Evidence: Send us a clear video or photograph of the damaged or incorrect item to hello@elora.fashion or message us on WhatsApp.

Free Exchange: We'll arrange for the pickup of the incorrect item and send you the correct one at no extra cost.

Unboxing Video: We highly recommend recording an unboxing video of your order. This video serves as valuable proof and helps us resolve any issues, particularly claims related to missing or damaged items, quickly and efficiently.

Packaging and Pickup: We will arrange for the pickup of the item. Please ensure it's carefully packaged in its original condition and packaging.

Inspection and Dispatch: Once we receive the item, we'll inspect it. If it's in its original condition, we'll send you the new size or item.

Caring for your Jewellery

Special Care Needed: Jewellery with stones (like pearls or zircons) are delicate and require extra care.

Storage and Care: Store these items in a soft, fabric-lined box. Remove them before showering, swimming, or exercising to maintain their beauty.

At Elora, we're passionate about bringing you the finest jewellery, perfect for adding a touch of luxury to your everyday style. Each piece on our website is carefully designed. We guarantee that every item you receive is crafted with high-quality materials and designed to elevate your look, effortlessly.